BASIC INFORMATION

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1. WHO WILL USE THE INFORMATION (hereafter LATAM Cargo)
   • Name: LAN CARGO S.A. d/b/a LATAM CARGO, address Avenida Presidente Riesco, Piso 20, Las Condes, Santiago, Chile.

You may contact our DPO at grp_soportegdpr@latam.com.

2. INFORMATION AND CONSENT

   By accepting this Privacy Policy, the customer is informed and gives their free, informed, specific and unequivocal consent to LATAM Cargo to use the personal data provided through the webpage under URL latamcargo.com (hereafter the ?Website?), as well as any other data resulting from browsing activity or eventually provided to LATAM Cargo.

   Customers are encouraged to carefully read this Privacy Policy, which has been written in clear and simple terms to facilitate understanding, leaving to the user the decision to freely and voluntarily provide their personal data to LATAM Cargo.

3. PERSONAL INFORMATION REQUIREMENT

   The information requested by the Website is of a general nature and must be provided (unless otherwise specified) in order to complete a transaction or fulfill a service request.

   Therefore, choosing not to provide personal information or providing incorrect data may impact the use of certain features, regardless of the fact that the user may continue to navigate the Website freely.

4. HOW WILL LATAM CARGO USE PERSONAL DATA

   The personal information collected through the Website will be used for the following purposes:

   • To maintain, develop, comply with and manage the contractual relationship and collect payment for the service rendered.
   • To perform satisfaction analyses and audits, to improve our service offerings and to prevent fraud.
   • To process claims and/or complaints and any suggestion received from our customers, and to send the information requested.
   • To create profiles based on the information provided by the customer and/or connected with the provision of the services requested, and to send customers business communications in connection with products or services offered by the Website. These communications may be tailored to meet the Customer Profile, as indicated in the General Conditions. At any time, customers may exercise their right to decline the use of their personal data for marketing purposes.

   Personal information will be used in full adherence to our Internal Regulations and only when strictly necessary to fulfill requests for services and/or satisfying the legitimate interests of LATAM Cargo, except where other user rights and liberties prevail.

   Notwithstanding the consents provided, customers may, at any time, exercise their right of access, rectification, opposition, revocation, and any other rights related to the use of personal data, as indicated in the customer rights sections and through any of the means specified therein.

5. DATA RETENTION

   Personal data will only be retained for as long as necessary and for the purposes required, unless the customer requests LATAM Cargo to delete the data by opposing or revoking their consent.

   As a general rule, personal data will be retained as stated below:

   • Contract documents: 15 years from contract termination for those legal relationships established prior to October 7, 2005, and 5 years from contract termination for legal relationships established between October 7, 2005 and October 7, 2015, and those established after October 7, 2015.
   • Fiscal and accounting documents: For accounting purposes, 6 years from the beginning of the fiscal year (regardless of this limitation period, it should be noted that Organic Law 7/2012 of December 27 amending Organic Law 10/1995 of November 23 in the Criminal Code on matters of transparency and the fight against fiscal and social security fraud recommends retaining such information). For fiscal purposes: 4 years after closing of the fiscal year.
   • Contact information for potential customers: 1 year from the date of data collection.
   • Personalized offers seeking the hiring of certain products and/or services from LATAM Cargo or other third parties, provided the customer has consented to them. In any case, data will not be used beyond 1 year from collection.
6. WHAT PERSONAL INFORMATION WILL LATAM CARGO USE

   LATAM Cargo will use the following user data categories:

   • FOR CONTACT AND SUGGESTIONS:
   • Identity data: Name, surname, country
   • Contact data: Email, telephone
   • Other data: Information provided by customers when completing the required fields in any of the forms available in the site or other attached documents.
   • FOR LOGIN PURPOSES:
   • Identity data
   • FOR THE CARGO TRANSPORTED (PRE-BOOKING FORM):

   Live Animals:

   • Identity data: PF or CNPJ of the consignor, name of the requestor.
   • Contact data: Phone number (with DDD), email for booking confirmation.
   • Data obtained from the transaction: Data regarding the booking and transport.
   • Other data: Data provided by customers when completing the fields of any of the forms available in the site or other attached documents.

   Human remains:

   • Identity data: PF or CNPJ of the consignor, name of the requestor.
   • Contact data: Phone number (with DDD), email for booking confirmation.
   • Data obtained from the transaction: Data regarding the booking and transport.
   • Other data: Data provided by customers when completing the fields of any of the forms available in the site or other attached documents.
   • E SERVICES:

   E-Tracking and E-booking:

   • Data obtained from the transaction: Data regarding the booking and transport: AWB prefix.

   International quotes Brazil:

   • Identity data: Person responsible.
   • Contact data: Email and phone number of person responsible.
   • Data obtained from the transaction: Data regarding the booking and transport.
   • Other data: Data provided by customers when completing the fields of any of the forms available in the site or other attached documents.

   International quotes Brazil:

   • Identity data: Name of consignor.
   • Contact data: Email and phone number of consignor.
   • Data obtained from the transaction: Data regarding the booking and transport.

   For MY CARGO MANAGER

   • User identification codes or passwords: User and password.

   E-AWB:

   For bookings:

   • International market other points of origin:
   • User identification codes or passwords: User and password.
   • Spanish-speaking domestic market:
   • Identity data: Name, Tax or National ID of the shipper; Name Tax or National ID of consignee; Name of contact.
   • Contact data: Email and phone number of contact person.
   • Data obtained from the transaction: Shipment and flight data.
   • Other data: Data provided by customers when completing the fields of any of the forms available in the site or other attached documents.

   International TAM or ABSA:

   • Identity data: Name of shipper, name of consignee, name of person making the booking.
   • Contact data: Email and phone number of person booking the booking.
   • Data obtained from the transaction: Shipment and flight data.
   • Other data: Data provided by customers when completing the fields of any of the forms available in the site or other attached documents.

   Online payments:

   • Identity data: Contact person.
   • Contact data: email, phone number, fax number, address.
   • Banking data: account number (if personal).

   Request account:

   • Identity data: Information on Partners, Company Executives and Representatives or other positions (as applicable).
   • Contact data: Tax ID, email, phone number, fax number and domicile of Partners, Company Executives and Representatives.

   Formal claims:

   • Identity data: Name of claimant
   • Contact data: email, address and phone number.
   • Data obtained from the transaction: General shipment information.
   • Other data: Data provided by customers when completing the fields of any of the forms available in the site or other attached documents.

   E- minuta:

   • CARGO REWARDS:
   • Identity data: Names and surnames. Twitter or Facebook account (as applicable), country of residence, identity document.
   • Contact data: Email address.
   • Data obtained from the transaction:
   • Other data: Data provided by customers when completing the fields of any of the forms available in the site or other attached documents.
   • Subscribe to our newsletter:
   • Contact data: Email address.
   • Financial Information:

   Email alerts:

   • Contact data: Email address.

   http://www.latamcargo.com/informacion-financiera

   • Job opportunities:
   • WEB BROWSING DATA.
7. CUSTOMER DATA LEGITIMIZATION

   LATAM Cargo uses customers' data based on the consent provided, which may be revoked at any moment. Nevertheless, withdrawing consent will not affect the legitimacy of the data used previously.

   Consents obtained for the purposes stated above are independent from each other; therefore, customers may revoke only one consent, leaving all others unaffected.

   To revoke consent, customers must contact LATAM Cargo.

   Data retention for the periods specified above is supported by the legal obligations the Data User is bound to.

   The use of customer data for the purposes of direct marketing, fraud prevention, transmissions within the corporate group and data transmission to ensure network security is based on the Data User?s legitimate interest after an assessment process and is subject to customers? rights and freedoms.

8. WHO WILL CUSTOMER DATA BE SHARED WITH

   Customer data may be shared with:

   • Airports, Government Authorities, and Security Agencies enforcing the legal obligation of airlines to control and protect public security.
   • Travel agencies and other companies that manage LATAM Cargo bookings.
   • Credit and debit card companies.
   • LATAM Cargo suppliers, who must be given sufficient access to guarantee compliance with all legal obligations and/or the objectives mentioned above. Suppliers will not use customer data for purposes other than those previously informed to LATAM Cargo.

   The information recipients mentioned may be located outside or within the European Economic Area. If within, all international data transmissions have been duly legitimized.

9. CUSTOMER RESPONSIBILITIES

   The customer:

   • Certifies s/he is of legal age (18 years) and that all data provided to LATAM Cargo is true, exact, complete and updated. To this effect, the customer is held accountable for the truthfulness of the information provided and undertakes to keep the information properly updated to make it consistent with his/her current situation.
   • Certifies s/he has informed all third parties whose data s/he uses of the contents of this document in case any such data is used. The customer also certifies s/he has obtained authorization from these parties to provide their data to LATAM Cargo for the purposes stated.
   • Is responsible and accountable for any false or inexact information provided to LATAM Cargo via the website, and for any damages, whether direct or indirect, this may cause to LATAM Cargo or any third party.

   • Codes and Passwords policy: Whenever a username and password are required to access any of the services offered at www.latam.com, the customer undertakes to keep them confidential and use them appropriately.
     Each customer is fully responsible for their use and for safeguarding them. Customers are accountable for the truthfulness of the personal data provided to LATAM Cargo and for completing any forms with false, incorrect and/or incomplete data. All data must be kept current and updated.
     Our website will not be held liable for any situation resulting from improper use or for negligence on the part of the customer regarding their password obligations.

10. EXERCISING RIGHTS

    Customers may send their correspondence to LATAM Cargo to the address indicated at the beginning of this Policy or by email to grp_soportegdpr@latam.com, attaching a copy of their identity document, at any time and for the following purposes:

    • Revoke consents.
    
    
    • Ask whether LATAM Cargo uses personal data concerning the customer or not.
    
    
    • Access their personal data.
    
    
    • Rectify inexact or incomplete data.
    
    
    • Request deletion of their personal data if, among other reasons, data is no longer necessary for the original purposes.
    
    
    • Obtain from LATAM Cargo the data use limitation in case any of the provisions contained in the data protection regulation is met.
    
    
    • Request the portability of any data actively provided by the customer while unaware, as well as any data provided by the customer while requesting or using a service.
    
    
    • Contact LATAM Cargo DPO at the following address: grp_soportegdpr@latam.com.
    
    
    • File claims regarding personal data protection with the Spanish Data Protection Agency at the address Calle de Jorge Juan 6, 28001, Madrid, if the customer feels LATAM Cargo has violated his/her rights, which are recognized by the applicable data protection regulation.
    
    
11. DATA SECURITY

    LATAM Cargo will keep all customer information strictly confidential and secret at all times, in compliance with the provisions of the applicable regulation, and ensure all technical and organizational measures are taken to guarantee data security, preventing any alteration, loss, unauthorized access or use, considering the state of technology, the nature of the data stored and the risks data is exposed to.