BASIC INFORMATION
WHO WILL USE THE INFORMATION | LAN Cargo S.A. d/b/ LATAM Cargo |
---|---|
HOW WILL THE INFORMATION BE USED | For managing the contractual relationship.
For audits, service improvement and fraud prevention. For managing claims, complaints and/or suggestions. For business communications in connection with the products and services that refer or link to this Website. |
DATA LEGITIMIZATION | Contract execution
Legitimate interest Legal obligation Consent |
WHO IS THE INFORMATION SHARED WITH | Airports, Government authorities, Security agencies enforcing the legal obligation of
airlines to control and protect public security.
Travel agencies and other companies that manage LATAM Cargo bookings. Credit and debit card companies. LATAM Cargo suppliers, who must be given sufficient access to guarantee compliance with all legal obligations and/or the objectives mentioned above. |
RIGHTS | Right of access, rectification, revocation, opposition, limitation and portability. |
MORE INFORMATION
You may contact our DPO at grp_soportegdpr@latam.com.
By accepting this Privacy Policy, the customer is informed and gives their free, informed, specific and unequivocal consent to LATAM Cargo to use the personal data provided through the webpage under URL latamcargo.com (hereafter the ?Website?), as well as any other data resulting from browsing activity or eventually provided to LATAM Cargo.
Customers are encouraged to carefully read this Privacy Policy, which has been written in clear and simple terms to facilitate understanding, leaving to the user the decision to freely and voluntarily provide their personal data to LATAM Cargo.
The information requested by the Website is of a general nature and must be provided (unless otherwise specified) in order to complete a transaction or fulfill a service request.
Therefore, choosing not to provide personal information or providing incorrect data may impact the use of certain features, regardless of the fact that the user may continue to navigate the Website freely.
The personal information collected through the Website will be used for the following purposes:
Personal information will be used in full adherence to our Internal Regulations and only when strictly necessary to fulfill requests for services and/or satisfying the legitimate interests of LATAM Cargo, except where other user rights and liberties prevail.
Notwithstanding the consents provided, customers may, at any time, exercise their right of access, rectification, opposition, revocation, and any other rights related to the use of personal data, as indicated in the customer rights sections and through any of the means specified therein.
Personal data will only be retained for as long as necessary and for the purposes required, unless the customer requests LATAM Cargo to delete the data by opposing or revoking their consent.
As a general rule, personal data will be retained as stated below:
LATAM Cargo will use the following user data categories:
Live Animals:
Human remains:
E-Tracking and E-booking:
International quotes Brazil:
International quotes Brazil:
For MY CARGO MANAGER
E-AWB:
For bookings:
International TAM or ABSA:
Online payments:
Request account:
Formal claims:
E- minuta:
Email alerts:
LATAM Cargo uses customers' data based on the consent provided, which may be revoked at any moment. Nevertheless, withdrawing consent will not affect the legitimacy of the data used previously.
Consents obtained for the purposes stated above are independent from each other; therefore, customers may revoke only one consent, leaving all others unaffected.
To revoke consent, customers must contact LATAM Cargo.
Data retention for the periods specified above is supported by the legal obligations the Data User is bound to.
The use of customer data for the purposes of direct marketing, fraud prevention, transmissions within the corporate group and data transmission to ensure network security is based on the Data User?s legitimate interest after an assessment process and is subject to customers? rights and freedoms.
Customer data may be shared with:
The information recipients mentioned may be located outside or within the European Economic Area. If within, all international data transmissions have been duly legitimized.
The customer:
Codes and Passwords policy: Whenever a username and password are required to
access any of the services offered at www.latam.com, the customer undertakes to
keep them confidential and use them appropriately.
Each customer is fully responsible for their use and for safeguarding them.
Customers are accountable for the truthfulness of the personal data provided to
LATAM Cargo and for completing any forms with false, incorrect and/or
incomplete data. All data must be kept current and updated.
Our website will not be held liable for any situation resulting from improper
use or for negligence on the part of the customer regarding their password
obligations.
Customers may send their correspondence to LATAM Cargo to the address indicated at the beginning of this Policy or by email to grp_soportegdpr@latam.com, attaching a copy of their identity document, at any time and for the following purposes:
LATAM Cargo will keep all customer information strictly confidential and secret at all times, in compliance with the provisions of the applicable regulation, and ensure all technical and organizational measures are taken to guarantee data security, preventing any alteration, loss, unauthorized access or use, considering the state of technology, the nature of the data stored and the risks data is exposed to.