Privacy Policy


Effective date (last updated in June 2023)

  1. BASIC INFORMATION

    2.
    WHO WILL USE THE INFORMATION LAN Cargo S.A. d/b/ LATAM Cargo
    HOW WILL THE INFORMATION BE USED For managing the contractual relationship.
    For audits, service improvement and fraud prevention.
    For managing claims, complaints and/or suggestions.
    For business communications in connection with the products and services that refer or link to this Website.
    DATA LEGITIMIZATION Contract execution
    Legitimate interest
    Legal obligation
    Consent
    WHO IS THE INFORMATION SHARED WITH Airports, Government authorities, Security agencies enforcing the legal obligation of airlines to control and protect public security.
    Travel agencies and other companies that manage LATAM Cargo bookings.
    Credit and debit card companies.
    LATAM Cargo suppliers, who must be given sufficient access to guarantee compliance with all legal obligations and/or the objectives mentioned above.
    RIGHTS Right of access, rectification, revocation, opposition, limitation and portability.

  2. IDENTIFICATION INFORMATION

    3.

    • WHO WILL USE THE INFORMATION (hereafter LATAM Cargo)

      • i. Name: LAN CARGO S.A. d/b/a LATAM CARGO, address Avenida Presidente Riesco #5711, piso 20, Las Condes, Santiago, Chile.

    This Privacy Policy applies to the Site www.latamcargo.com. Depending on how you interact with us or where you are located, different sections of this privacy policy may apply to you and include additional rights and information related to our data collection and use practices.

  3. INFORMATION ABOUT THE POLICY

    4.

    By knowing this Privacy Policy, you are informed about what information about you will be collected, for what reasons it will be collected, if it will be shared and with whom.

    Likewise, you are aware of what your rights are related to the information processed and how to exercise them together with LATAM Cargo.

    You, the user of our services, should carefully read this Privacy Policy, which was written in a clear and simple way to facilitate your understanding, determining freely and voluntarily if you wish to provide your personal data to LATAM Cargo.

  4. WHAT PERSONAL INFORMATION WILL LATAM CARGO USE?

    5.

    LATAM Cargo will use the following user data categories:

    • FOR CONTACT AND SUGGESTIONS:

      • Identity data: Name, surname, country
      • Contact data: Email, telephone
      • Other data: Information provided by customers when completing the required fields in any of the forms available in the site or other attached documents.

    • FOR LOGIN PURPOSES:

      • Identity data: Name, surname, country

    • FOR THE CARGO TRANSPORTED (PRE-BOOKING FORM):

      • Live Animals:

      • Identity data: PF or CNPJ of the consignor, name of the requestor
      • Contact data: Phone number (with DDD), email for booking confirmation.
      • Data obtained from the transaction: Data regarding the booking and transport.
      • Other data: Data provided by customers when completing the fields of any of the forms available in the site or other attached documents.

      Human remains:

      • Identity data: PF or CNPJ of the consignor, name of the requestor.
      • Contact data: Phone number (with DDD), email for booking confirmation.
      • Data obtained from the transaction: Data regarding the booking and transport.
      • Other data: Data provided by customers when completing the fields of any of the forms available in the site or other attached documents.

    • E SERVICES:

      • E-Tracking and E-booking:

      • Data obtained from the transaction: Data regarding the booking and transport: AWB prefix.

    International quotes Brazil:

    • Identification data: responsible for the company.
    • Contact information: email and telephone number of the person responsible for the company.
    • Data obtained from the transaction: Data regarding the booking and transport.
    • Other data: Data provided by customers when completing the fields of any of the forms available in the site or other attached documents.

    Quotation from Brazil:

    • Identity data: Name of consignor.
    • Contact data: Email and phone number of consignor.
    • Data obtained from the transaction: Data regarding the booking and transport.

    For bookings:

    • International market other points of origin:
      • User identification codes or passwords: User and password.
    • Spanish-speaking domestic market:
      • Identity data: Name, Tax or National ID of the shipper; Name Tax or National ID of consignee; Name of contact.
      • Contact data: Email and phone number of contact person.
      • Data obtained from the transaction: Shipment and flight data.
      • Other data: Data provided by customers when completing the fields of any of the forms available in the site or other attached documents.

    International TAM or ABSA:

    • Identity data: Name of shipper, name of consignee, name of person making the booking.
    • Contact data: Email and phone number of person booking the booking.
    • Data obtained from the transaction: Shipment and flight data.
    • Other data: Data provided by customers when completing the fields of any of the forms available in the site or other attached documents.

    Online payments:

    • Identity data: Contact person.
    • Contact data: email, phone number, fax number, address.
    • Banking data: account number (if personal).

    Request account:

    • Identity data: Information on Partners, Company Executives and Representatives or other positions (as applicable).
    • Contact data: Tax ID, email, phone number, fax number and domicile of Partners, Company Executives and Representatives.

    Formal claims:

    • Identity data: Name of claimant
    • Contact data: email, address and phone number.
    • Data obtained from the transaction: General shipment information.
    • Other data: Data provided by customers when completing the fields of any of the forms available in the site or other attached documents.

    • CARGO REWARDS:
      • Identity data: Names and surnames. Twitter or Facebook account (as applicable), country of residence, identity document.
      • Contact data: Email address.
      • Data obtained from the transaction:
      • Other data: Data provided by customers when completing the fields of any of the forms available in the site or other attached documents.

    • Receive our newsletter, without prejudice to the right of the recipient of the newsletter to unsubscribe.
      • Contact details: e-mail address


    • Email Alerts:

      • Contact details: email.


    • WEB BROWSING DATA

  5. FOR WHAT PURPOSE WILL LATAM CARGO PROCESS YOUR PERSONAL DATA?

    6.
    • The personal data provided by you or through the Site will be processed by LATAM Cargo in accordance with the following purposes:
      • For the maintenance, development, compliance and management of the contractual relationship and payment of the benefit;
      • Satisfaction analysis, auditing and service improvement, as well as fraud prevention;
      • Attention to complaints and/or claims or any other type of suggestion made by you, as well as for the sending of requested information;
      • Creation of profiles based on the information provided by you and/or derived from the provision of the service by LATAM Cargo, as well as the sending of commercial communications related to products and services related to the benefits of the aforementioned Site, and which are may personalize based on their customer profile, as reported in the General Conditions . You may oppose, at any time, the processing of your personal data related to marketing actions, and exercise your right in relation to it.

    Said treatments will be carried out in accordance with the applicable privacy and personal data protection legislation and only when they are strictly necessary for the provision of the service, compliance with legal obligations and/or for the satisfaction of the legitimate interests of LATAM Cargo, provided that other rights and freedoms of the User do not prevail.

  6. FOR HOW LONG WILL LATAM CARGO PROCESS YOUR PERSONAL DATA?

    7.
    • Your data will be kept for the time necessary to carry out the purposes for which they were collected, unless you request your exclusion from LATAM Cargo, opposing or revoking your consent.

    • In addition, there may be a longer retention period to comply with legal obligations, protect our rights, or comply with judicial/out-of-court settlements.

  7. WHAT IS THE LEGITIMACY OF THE PROCESSING OF YOUR DATA?

    8.
    • The processing of your personal data by LATAM Cargo may be based on legitimate legal bases such as consent, legitimate interest, legal obligation and execution of the contract.

    • However, if your consent is reiterated, this will not affect the legality of the treatments carried out previously.

    • The consents obtained for certain purposes are independent, therefore, you may revoke only one of them without affecting the others.

    • To revoke this consent, you may contact LATAM Cargo through the email referring to your country of origin, as indicated in the annexes to that Policy

    • The conservation of the data for the indicated periods is based on the legal, contractual or other specific obligation of LATAM Cargo to retain personal data, with the help of the Data Controller.

    • The processing of your personal data for direct marketing, Fraud prevention, transmission within the Business Group and data transmissions to ensure network security will be based on the legitimate interest of LATAM Cargo, ensuring the weighting process and considering your rights and liberties.

  8. WITH WHOM DO WE SHARE YOUR DATA?

    9.
    • Your personal data may be shared with:
      • Airports, Government Authorities, Force Bodies and Security Brigades, in compliance with the express request made to all airlines by virtue of control and protection of public safety;
      • Travel agents or other companies through which you make flight reservations with LATAM; and
      • Credit and debit card companies.

    This sharing of personal data is restricted to the minimum necessary, including with respect to suppliers, for proper compliance with legal obligations and/or the aforementioned purposes. These third-party suppliers will not process your data for their own purposes, which have not been previously informed by LATAM Cargo.

    LATAM Cargo is a company that operates in various countries, so it may be that your personal data is processed in a country other than the one in which you are located.

    The recipients in this section can be located [Germany, Brazil, Chile, Colombia, Ecuador, Spain, the United States, France, Mexico, the Netherlands, Peru, the United Kingdom] In this case, in addition to ensuring the security and protection of personal data (eg: through contract), LATAM Cargo will be based on one of the legal hypotheses of international transfers, observing the applicable laws.

  9. ATTENTION TO THE EXERCISE OF RIGHTS OF HOLDERS

    10.

    LATAM Cargo is an international company, so it operates its services in various countries that have different applicable laws on the protection of personal data. Thus, we comply with the requirements of each country, to ensure that your personal data is respected.

    When we receive a request, we may require some additional information from you to confirm your identity. In some cases, we may not comply with your request or impose limitations on your rights in accordance with applicable law, at which time we will explain to you the reasons that justify the non-compliance with your request, such as demands that involve personal data and/or or documents of other users, or when it involves procedural matter.

    You can send an email to the address indicated in the annex referring to your country below, attaching a copy of your identity document at any time and free of charge.

    LATAM Cargo will respond to all requests received from all those who wish to exercise their rights over personal data in accordance with the applicable data protection law.

  10. SAFETY MEASURES

    11.

    LATAM Cargo will treat your personal data at all times in an absolutely confidential manner and maintaining the mandatory duty of confidentiality with respect to them, in accordance with the provisions of the applicable regulations, adopting the necessary technical and organizational measures to ensure the security of your data and avoid their alteration, loss, treatment or unauthorized access, considering the state of the technology, the nature of the stored data and the risks to which they are exposed.

  11. UPDATES TO THIS PRIVACY POLICY

    12.

    Some of the information made available here may be updated or changed. For this reason, we recommend that you consult this document periodically.

  • EEA Annex (European Economic Area)

    • 1. If you, as a user of our services, reside or are located in the European Economic Area (EEA), you have the following rights:
      • If you wish to access, correct, update or request the exclusion of your personal data, you may do so at any time by contacting us by email grp_soportegdpr@latam.com;
      • Likewise, you can reject the processing of your personal data, request that LATAM Cargo restrict the processing of your personal data or request its portability. Again, you can exercise your rights at any time by contacting us by email grp_soportegdpr@latam.com;
      • You have the right to request to opt-out of marketing communications that we send to you at any time. You can exercise that right by clicking the "unsubscribe" or "opt-out" links at the bottom of each marketing email message we send to you. To request the opt-out of other forms of marketing (such as telemarketing), please contact us by email:grp_soportegdpr@latam.com;
      • Similarly, if LATAM Cargo collects or processes your personal data based on your consent, you may revoke your consent at any time. We reinforce that revoking your consent will not affect the legality of any treatment we carried out before the revocation, nor the processing of personal data that uses legal bases other than consent;
      • You have the right to file a claim with a data protection authority about any collection, use or processing of your personal data. For more information, please contact your local data protection authority. The contact list of the data protection authorities of the European Economic Area can be found here .

  • Annex Brazil

    • 1. If you reside or are in Brazil at the time your personal data is collected, you have the following rights:
      • Revoke the consents granted;
      • Obtain confirmation if LATAM Cargo processes personal data that relates to the User or not;
      • Access your personal data;
      • Rectify inaccurate or incomplete personal data;
      • Request the exclusion of your personal data when, among other reasons, the data is no longer necessary for the purposes for which it was collected;
      • Obtain from LATAM Cargo the limitation of the processing of personal data when any of the conditions set forth in the personal data protection regulations are met;
      • Request the portability of the personal data provided by the user in an active and unconscious manner, as well as the observed data provided by the user by virtue of the use of the service.
      • Submit a claim regarding the protection of your personal data before the National Data Protection Authority (ANPD), when the interested party considers that LATAM Cargo violated the rights guaranteed to him by the applicable regulations on personal data protection.

    And to exercise any of the rights mentioned above, you can access and fill out our online form and send your request or, even, you can contact the DPO Brazil of LATAM Cargo through the following email: dadopessoal@latam.com .

  • ANNEX COLOMBIA

    • Update: Update the Personal Data that rests in the Databases to maintain its integrity and veracity

    Knowledge and Access: Request proof of the Authorization granted, unless the Law indicates that said Authorization is not necessary or that it has been validated in accordance with the provisions of article 10 of Decree 1377 (article 2.2.2.25.2.7 of Decree 1074 of 2015).

    Proof: Request proof of the Authorization granted, unless the Law indicates that said Authorization is not necessary or that it has been validated in accordance with the provisions of article 10 of Decree 1377 (article 2.2.2.25.2.7 of Decree 1074 of 2015).

    Complaint: Submit complaints to the Superintendence of Industry and Commerce for violations of the Law when the procedural requirement has been exhausted, which requires going to LATAM in the first instance.

    Rectification: Rectify the information and Personal Data that are under the control of LATAM.

    Revocation: Request the revocation of the Authorization, when the Treatment does not respect the constitutional and legal principles, rights and guarantees. The revocation will proceed when the Superintendence of Industry and Commerce has determined that in the Treatment, the person in charge or in charge of the same has incurred in conduct contrary to this law and the Constitution.

    Request: Submit requests to LATAM or the Treatment Manager regarding the use that they have given to your Personal Data.

    Deletion: Request the deletion of your Personal Data from the LATAM Databases, when the Treatment does not respect the constitutional and legal principles, rights and guarantees. The revocation and/or deletion will proceed when the Superintendence of Industry and Commerce has determined that in the Treatment the Responsible or Processor has incurred in conduct contrary to this law and the Constitution.

    Procedure for inquiries, rectifications and claims regarding personal data

    The actions that may be filed by the Holders, their successors in title, legal representatives and/or third parties duly authorized by the Holders or by law (hereinafter, the "Holders") in relation to queries, rectifications and claims that are related to the personal data registered in the LATAM Databases:

  • Inquiries

    • An "inquiry" shall be understood as any request made by the Holders in relation to personal information contained in the individual record or that is linked to the identification of the Holder that rests in any database for which LATAM is responsible

    • El Titular o sus causahabientes que quieran realizar cualquier solicitud en relación con información personal del Titular que repose en cualquier base de datos cuyo responsable sea LATAM, podrá presentar una consulta ante LATAM, así:
    • La consulta se formulará mediante solicitud dirigida a la dependencia encargada para la protección de Datos de LATAM, en este caso, la Dirección Legal de LATAM, al correo electrónico grp_habeasdata@latam.com, de acuerdo a lo establecido en el Numeral 12 de la Política de Tratamiento de Datos Personales.
    • Las consultas y solicitudes de los Titulares serán atendidas en un término máximo de diez (10) días hábiles contados a partir de la fecha de recibo de la misma, en los canales de atención dispuestos expresamente para el efecto por parte de LATAM.
    • Cuando no fuere posible atender la consulta dentro de dicho término, se informará al interesado en la dirección de notificación que haya incluido en la respectiva consulta, expresando los motivos de la demora y señalando la fecha en que se atenderá su consulta, la cual en ningún caso podrá superar los cinco (5) días hábiles siguientes al vencimiento del primer término.
    • La respuesta a las consultas que los Titulares o sus causahabientes presenten podrá ser entregada por cualquier medio físico o electrónico.

  • Rectifications and claims

    • The Holder or his successors in title who consider that the information contained in the LATAM Databases must be corrected, updated or deleted, or when they notice the alleged breach of any of the duties contained in the law, may file a claim with LATAM So:
    • The claim will be made by request addressed to the agency in charge of data protection of LATAM to the email address grp_habeasdata@latam.com, in accordance with the provisions of Number 12 of the Personal Data Processing Policy.
    • In the event that the person receiving the claim is not competent to resolve it, they will notify the LATAM Legal Department, to the email grp_habeasdata@latam.com within a maximum term of two (2) business days.
    • In the request, the Holder must provide: name and identification number of the Holder, the description of the facts that give rise to the claim, physical and electronic address of notifications, and other documents that are wanted to be asserted to support the claim.
    • If the claim is incomplete, the interested party will be required within five (5) days following receipt of the claim to correct the failures.
    • After two (2) months from the date of the request, without the applicant submitting the required information, it will be understood that he has withdrawn the claim.
    • Once the complete claim is received, a legend that says "claim in process" and the reason for it will be included in the rectifications and claims database, within a term of no more than two (2) business days. Said legend must be maintained until the claim is decided.
    • The maximum term to resolve the claim will be fifteen (15) business days from the day following the date of receipt.
    • When it is not possible to address the claim within said term, the interested party will be informed of the reasons for the delay and the date on which their claim will be addressed, which in no case may exceed eight (8) business days following the expiration of the first term.
    • The response to the rectifications or claims that the Holders present may be delivered by any physical or electronic means.

  • Revocation of authorization

    • The Holders of the Personal Data may revoke the consent to the processing of their Personal Data at any time, as long as it is not prevented by any legal or contractual provision. For this, the Holder must follow the same procedure established for Rectifications and Claims.

    It should be taken into account that there are two modalities in which the revocation of consent can be given: (i) It can be for all the consented purposes, in this sense LATAM and/or the Treatment Managers must completely stop processing the data of the Holder and, (ii) can occur on certain types of treatment.

    Due to the foregoing, it will be necessary for the owner, when submitting the revocation request, to indicate in it whether the revocation that he intends to carry out is total or partial. In the second case, it must be indicated which Treatment the Holder is not satisfied with. In the event that the Holder does not indicate it clearly, it will be understood that the request is complete.

    The mechanisms or procedure that LATAM establishes to deal with revocation requests may not exceed the deadlines set to deal with claims as indicated in article 15 of Law 1581 of 2013.

    The request to delete the information and the revocation of the authorization will not proceed when the Owner has a legal or contractual duty to remain in the database.

  • Processability requirement

    • In accordance with current regulations, the Holder or successor in title may only file a complaint with the Superintendence of Industry and Commerce once the consultation, claim or revocation of the authorization process has been exhausted before the area in charge, in accordance with the provisions of the Number 12 of the Personal Data Treatment Policy.