If you need assistance to make a shipment with us, there is a trained team ready to help you in everything you need.

Also remember that you can enter our e-booking and e-tracking section to self-manage your queries.

Choose the most convenient channel for you:

 

COUNTRY - REGION	PHONE	E-MAIL	HOURS
Chile	(+56) 600 300 5000	cargainternacional.chile@latam.com	Mon - Fri 8:30 am to 6:00 pm / Sat 8:30 am to 3:00 pm
Argentina	0810 3450 563 opt 2	cargainternacional.argentina@latam.com	Mon - Fri 8:00 am to 6:00 pm
Peru	(+51) 141 182 00	cargainternacional.peru@latam.com	Mon - Fri 8:30 am to 6:00 pm / Sat 8:30 am to 3:00 pm
Brazil - Domestic	0300 115 9999	grp_atendimentonovosnegocios@latam.com	Mon - Sat 6:00 am to 11:00 pm
Brazil - International	0300 788 2272 / (+55) 11 2828 4305	grp_reservacarga.br@sac.latam.com	Mon - Fri 8:30 am to 6:00 pm
Brazil - International (Rio Grande do Sul)	(+55) 51 3470 7808 / (+55) 51 3470 7825	reservas.poa@bringercargo.com.br	Mon - Fri 8:30 am to 6:00 pm
Brazil - International (Paraná e Santa Catarina)	(+55) 41 3134 8418 / (+55) 41 3434 8432	bringer.cwb@bringercargo.com.br	Mon - Fri 8:30 am to 6:00 pm
Colombia	(+57) 1 800 093 1111 / (+57) 1 390 5858	customercarecol@latam.com	Mon - Fri 8:30 am to 6:00 pm / Sat and Holidays 9:00 am to 5:30 pm
Uruguay	(+598) 2 604 0141	comercialmvd@lan.com	Mon - Fri 9:00 am to 1:00 pm; 2:00 pm to 6:00 pm
Ecuador	(+593) 1 8000 00744	cargoecuzd@latam.com	Mon - Fri 8:30 am to 6:00 pm / Sat and Holidays 9:00 am to 5:30 pm
Bolivia - Santa Cruz	(+591) 3 385 2409	cargasrz@lan.com	Mon - Fri 9:00 am to 5:00 pm
Bolivia - La Paz	(+591) 3 365 0797 / (+591) 3 7987 5322	cargasrz@lan.com	Mon - Fri 8:30 am to 12:00 pm; 2:30 pm to 6:30 pm / Sat 9:00 am to 12:00 pm
Paraguay	(+595) 21 659 0339	comercial.asu@lancargo.com	Mon - Fri 8:00 am to 5:30 pm
USA - Miami	(+1) 800 735 2445	cargobookmia@lancargo.com	Mon - Fri 8:00 am to 6:00 pm / Sun 8:00 am to 5:00 pm
USA - Los Angeles	(+1) 800 733 3975	cargobooklax@lancargo.com	Mon - Fri 8:00 am to 6:00 pm / Sun 8:00 am to 5:00 pm
USA - New York	(+1) 800 733 2445	cargobookjfk@lancargo.com	Mon - Sat 8:00 am to 6:00 pm / Sun 8:00 am to 5:00 pm
Mexico	(+52) 55 5141 3081	cargobookmex@latam.com	Mon - Sat 8:00 am to 7:00 pm
France	(+33) 174 259 085	cargosalesfr@latam.com	Mon - Fri 8:00 am to 6:00 pm
Spain	(+34) 902 933 045	cargosaleses@latam.com	Mon - Fri 8:00 am to 6:00 pm
Germany	(+49) 698 088 3737	cargoserviceeur@latam.com	Mon - Fri 8:00 am to 6:00 pm / Sat 8:00 am to 5:00 pm
Netherlands	(+31)208 800 007	cargoserviceeur@latam.com	Mon - Fri 8:30 am to 6:00 pm
Austria	(+43) 170 073 8816	sales@newways.at	Mon - Fri 9:00 am to 6:00 pm
Belgium	(+32) 2709 0600	sales.bru@airlogisticsgroup.com	Mon - Fri 9:00 am to 5:30 pm
Czech Republic	(+420) 220 115 016	info.prg@kales.com	Mon - Fri 9:00 am to 5:00 pm
Denmark	(+45) 7535 4511	info.dk@kales.com	Mon - Fri 9:00 am to 5:00 pm
Finland	(+358) 9870 0350	sales.hel@kales.com	Mon - Fri 8:00 am to 5:00 pm
Hungary	(+36) 12918232	info.bud@kales.com	Mon - Fri 9:00 am to 5:00 pm
Ireland	(+353) 1844 4466	mattt@airlogistics.ie	Mon - Fri 9:00 am to 5:30 pm
Italy	(+39) 022 187 1515	latam@airlogistics.it	Mon - Fri 9:00 am to 12:30 pm; 2:00 pm to 6:00 pm
Poland	(+48) 223 352 050	sales.waw@kales.com	Mon - Fri 9:00 am to 5:00 pm
Portugal - Lisbon	(+351) 210 026 562	gsaair@greeniberica.pt	Mon - Fri 9:00 am to 6:00 pm
Portugal - Porto	(+351) 229 991 314	gsaair@greeniberica.pt	Mon - Fri 9:00 am to 6:00 pm
Sweden	(+46) 4036 3800	booking.se@kales.com	Mon - Fri 8:00 am to 5:30 pm
Switzerland	(+41) 438 165 042	zrh@rtwair.ch	Mon - Fri 9:00 am to 6:00 pm
United Kingdom	(+44) 133 285 0021	sales@airlogistics.co.uk	Mon - Fri 9:00 am to 5:30 pm
South Africa	(+27)119 794 944	sales@aircross.co.za	Mon - Fri 8:00 am to 5:00 pm
Israel	(+972) 523 321 560	tlv@airlogisticsgroup.com	Mon - Fri 8:00 am to 5:00 pm
Norway	(+47) 2201 2400	info.osl@kales.com	Mon - Fri 8:00 am to 5:00 pm

In case of any inconvenience with your cargo, we have a team specialized in the resolution of eventualities that will be in charge of delivering alternative solutions, keeping you informed at each stage of the process.

For Domestic shipments please click on the following link.

For international shipments you can contact us by completing the form in the following link, considering the country of origin as a reference.

For problems with international shipments, you can also contact us taking as reference the country of origin in the following table:

COUNTRY- REGION	PHONE	E-MAIL	HOURS
Argentina	0810 3450 563 opt 2	grp_customercarearg@latam.com	Mon - Sat: 8:00 am to 00:00 am / Sun 05:00 pm to 00:00 am
Asia		customercaregsa@latam.com	Mon - Fri : 10:00 am to 7:00 pm (EST)
Brazil	0300 788 2272 opt 3 / +55 11 2828 4305 opt 3	grp_customercarebra.inter@latam.com	Mon - Sat: 8:00 am to 00:00 am / Sun 05:00 pm to 00:00 am
Chile		grp_customercarechile@latam.com	Mon - Sat: 8:00 am to 00:00 am / Sun 05:00 pm to 00:00 am
Colombia	(+57) 1 800 931 111 opt 3	customercarecol@lancocargo.com	Mon - Sat: 8:00 am to 00:00 am / Sun 03:00 pm to 00:00 am
Ecuador	(+593) 1 800 931 111 opt 3	customercareecu@latam.com	Mon - Sat: 8:00 am to 00:00 am / Sun 03:00 pm to 00:00 am
Europe	(+34) 917872455 / +49 (0) 69 8088 3465	cargocareeu@latam.com	Mon - Fri: 8:00 am to 6:00 pm
Los Angeles	1 800 733 3975 / 310 645 1926 opt 4	customercarelax@latam.com	Mon - Fri : 7: 00 am to 4:00 pm
Mexico	(+52) 55 5786 6131	customercaremex@latam.com	Mon - Fri : 9:00 am to 6:00 pm
Miami	1 800 7352445 / 305 874 2688 opt 4	customercaremia@latam.com	Mon - Fri : 9:00 am to 6:00 pm
New York	1 800 733 2445 / 718 656 7343 opt 4	customercarejfk@latam.com	Mon - Fri : 9: 00 am to 6:00 pm
North America (Other)		customercarena@latam.com	Mon - Fri : 10:00 am to 7:00 pm (EST)
Oceania		customercaregsa@latam.com	Mon - Fri : 10:00 am to 7:00 pm (EST))
Peru / Bolivia		grp_customercareperu@latam.com	Mon - Sat: 8:00 am to 00:00 am / Sun 05:00 pm to 00:00 am

If you want to request AWB stock you can do so through the following link (ONLINE SERVICES login required).

For more information on how to make a request you can check the following tutorial.