Due to the COVID-19 outbreak, and the increased amount of e-mails and calls to our Contact Centers, our attention times are being impacted. Please be advised that we are prioritizing e-mail consultations. All inquiries will be answered, but it might take longer than usual.
The Customer Care team is responsible for keeping you informed and finding a solution to any shipment issues.
This team is highly trained and has extensive experience on handling incidents.
The service we offer
- E-mail notice if there is an issue with your shipment.
- Once the matter is determined, an e-mail with the information and / or solution to the problem is sent.
- Prompt response to inquiries regarding issues with shipments.
Country/Region | Telephone | | Schedule |
|---|---|---|---|
| Argentina | grp_customercareargentina@latam.com | Monday - Sunday: 8:00 - 00:00 | |
| Chile | grp_customercarechile@latam.com | Monday - Sunday: 8:00 - 02:00 | |
| Peru Bolivia | grp_customercareperu@latam.com | Monday - Sunday: 8:00 - 00:00 | |
| Colombia | 1 800 931 111 opción 3 | customercarecol@lancocargo.com | Monday - Sunday: 8:00 - 00:00 |
| Ecuador | 1 800 931 111 opción 3 | customercareecu@latam.com | Monday - Sunday: 8:00 - 00:00 |
| Brazil | 55 19 2138 4400 opción 5 | customercarebra@tamcargo.com.br | Monday - Sunday: 8:00 - 00:00 |
| Uruguay Paraguay | customercarecs@latamcargo.com | Monday - Saturday: 8:00 - 00:00 Sunday: 17:00 - 00:00 | |
| Mexico | 52 55 5786 8210 opción 2 | infoclientes@latam.com customercaremex@latam.com | Monday - Friday: 9:00 - 18:00 |
Panama Costa Rica Guatemala | customercareceam@latam.com | Monday - Saturday: 8:00 - 00:00 Sunday: 15:00 - 00:00 | |
| USA - Miami | 1 800 7352445 (305) 874 2688 opción 4 | customercaremia@latam.com | Monday - Friday: 7:00 - 23:00 Attention on weekends only through email |
| USA - Los Angeles | 1 800 7333975 (310) 645 1926 opción 4 | customercarelax@latam.com | Monday - Friday: 7:00 - 22:00 Attention on weekends only through email |
| USA - New York | 1 800 7332445 (718) 656 7343 opción 4 | customercarejfk@latam.com | Monday - Friday: 7:00 - 23:00 Attention on weekends only through email |
| North America | customercarena@latam.com | Monday - Friday: 7:00 - 23:00 Attention on weekends only through email | |
|
Europe
| +49 (0)69 8088 3465 | cargocareeu@latam.com | Monday - Friday: 08:00 - 18:00 |
| Asia | customercaregsa@latam.com | Monday - Friday: 10:00 - 19:00 (ETD) | |
| Australia Johannesburg | customercarecs@latamcargo.com | Monday - Saturday: 8:00 - 00:00 Sunday: 17:00 - 00:00 |