- Valuable cargo
- Pet transportation
- Birds with less than 72 hours of life
- Perishable cargo
- Dangerous goods
- Fragile cargo
- Human remains
Cargo considered valuable will not be accepted in a ULD previously assembled by a shipper or a cargo agent or included as part of a mixed or consolidated shipment. Valuable cargo may be secured inside a ULD at the Operating Carrier's cargo terminal by means of a special agreement and in compliance with strict safety rules at all times.
Shippers of gold bars or other high-value objects must be at the airport as close to the departure time as possible.
Packages containing valuable cargo will only be accepted when meeting the following conditions:
- the measurements of the package must be at least 50 x 30 x 20 cm or the equivalent (30,000 cubic centimeters);
- the container must be made of highly resistant one-inch thick wood or a resistant metal box. Cardboard containers and bags will not be accepted (except for Domestic Operations in Peru);
- two one-inch long steel clamps must be placed crosswise the package, and one or two clamps must be placed lengthwise, depending on the space available;
- two numbered seals, duly registered, must cross the clamps.
As an alternative, plastic boxes may be used.
Plastic boxes with hinges that can be used with a seal. The boxes must have measurements deemed convenient by the customer (respecting the minimum measurements accepted by the Operating Carrier).
Pets can be transported either as cargo shipment or as baggage with a traveling passenger.
Details on pet transportation as cargo follow.
Which pets may travel?
Only dogs and cats not less than 8 weeks old can travel in the aircraft hold.
Live animals will be accepted in individual or shared kennels, depending on the species to be transported and the limitations that the aircraft being operated may have.
1. Live animals will only be accepted for transport in properly equipped aircraft holds. In the passenger cabin, only guide dogs accompanying a blind person and service dogs for the deaf are accepted along with a medical certificate stating that the deaf person depends entirely on their animal.
2. For the air transport of a pet you must:
• Have all official documents required by the countries of origin, transit and destination.
• Have a suitable kennel for the animal.
• Be sure the animal is in suitable condition for air transportation and in good health.
3. Females with young that have not been weaned will not be accepted for transport.
4. Dogs and cats less than eight weeks (two months) of age will not be accepted.
5. Dogs and cats will be accepted no more than four (4) hours prior to departure of the flight.
6. There are restrictions on the transport of females in heat (estrus).
7. Females that are close to giving birth or who have given birth within the last 48 hours will not be accepted.
8. Dogs and cats must be at least eight (8) weeks old and have been weaned for at least five (5) days before the scheduled flight date.
1. Each pet must have a Health Certificate issued by an official government agency of the country of origin, in addition to any other certificates required by the country of origin as well as the shipment's transit countries and destination country.
Note: A health certificate is required for transport between countries. It is not required for domestic transport.
2. The person responsible for the animal's shipment should contact the destination country's embassy or consulate to obtain information about importing live animals.
Note: Additional information can be found in IATA's Live Animals Regulations (LAR) and The Air Cargo Tariff (TACT) in Sections 7 and 8.
3. You must complete and sign a "SHIPPER'S CERTIFICATION FOR LIVE ANIMALS" using the IATA form in English.
A. Kennel Requirements (Cargo – Palletizing)
The kennel's measurements must comport the size of the animal and fulfill the following requirements: (See Figure 14)
• Height: must allow the animal to stand up with its head erect.
• Length: must allow the animal to lie down in a stretched out position.
• Width: must allow the animal to turn around inside the kennel.
Front view Rear view
A homemade container must follow the same fundamental principles.
The front of the kennel must be open from top to bottom, covered with welded or wire mesh. The back and sides must have ventilation openings (2.5 cm in diameter) only on the upper half to allow for air circulation.
A homemade container must follow the same fundamental principles.
3. Food and water dishes
All kennels must have separate food and water dishes that are accessible from the outside of the kennel.
4. Feeding and watering pets
1. Puppies and kittens less than 16 weeks old and whose transport will take 12 hours or longer must be provided with food and water.
2. Animals older than 16 weeks must be fed at least every 24 hours and given water every 12 hours.
The shipper must provide water and feeding instructions in written form for each pet shipment, regardless of the transport itinerary chosen.
B. Suggested Tips for Pet Transport
1 Before traveling, get your pet used to the kennel that it will be traveling in. Be sure that the kennel door closes without any problem.
2 Do not feed your pet solid food during the 6 hours before the scheduled flight departure time, although a moderate amount of water and a walk are suggested before and after the flight.
3 Do not give your pet any sedatives without the approval of a licensed veterinarian, and consider having a trial run with the sedative(s) well in advance of the flight to see how your pet reacts.
4 Make the reservation for shipment ahead of time and check the time that your pet must be delivered to the airport for transport, as well as the time that your pet must be picked up at the destination airport.
5 Try to make a reservation with the most direct flight(s) possible and avoid arrival at the final destination on weekends or on holidays on which health and customs services may be unavailable and the delivery of your pet may be delayed.
6 Write the name of your pet on a visible part of the kennel. In case the animal is upset at some point during the trip, calling him/her by name will help to calm your pet down.
7 Write your name and address on the outside of your pet's kennel, as well as the telephone number where you or another person who knows about the shipment may be contacted at any time.
The following are short-nosed (brachycephalic) breeds of dogs and cats (both purebred and crossbred) that are not accepted for transport because of possible respiratory problems:
• American Staffordshire Terrier
• Boston Terrier
• Boxer (all breeds)
• Bull Mastiff
• Bulldog (all breeds)
• Chow Chow
• Cane Corso
• French Mastiff
• English Straffordshire Bull Terrier
• English Toy Spaniel
• Brussels Griffon
• Japanese Chin
• Lhasa Apso
• Mastiff (all breeds)
• Pit Bull
• Perro de Presa Canario
• Pug (all breeds)
• Shar Pei
• Shih Tzu
• Tibetan Spaniel
• Exotic Shorthair
If your pet is not on the above list and has characteristics of a brachycephalic, you must have a document signed by a licensed veterinarian stating that the animal does not belong to this type of breed.
Restrictions on Dangerous Dog Breeds
The following are breeds of dogs (both pure and cross) that, given their association with a high risk of harm, are not accepted in the kennels described above.
- American Pitbull Terrier
- American Staffordshire Terrier
- Staffordshire Bull Terrier
- Bull Terrier
- American Bulldog
- Dogo Argentino
- Brazilian Mastiff
- Neapolitan Mastiff
- Pit Bull Terrier
- English Mastiff
- Perro de Presa Canario
- French Mastiff
Prior to boarding your pet onto a flight, LATAM Cargo's staff will:
A. Verify that your pet meets the transportation requirements listed above.
B. Weigh your pet and measure the kennel.
C. Issue an air waybill.
D. Charge you for the transportation service.
Reservations must include the following information:
a) Bill of Lading number.
b) Number of pieces making up the shipment.
c) Weight and measurements of packages.
d) Species name and quantity of animals.
e) Departure and arrival airports and shipment route.
f) Flight number and dates.
g) Name and telephone number of the consignee.
h) Care and accommodations required for animals, both on route and at the destination.
You should coordinate with the recipient at the destination and inform them of the flight arrival time so that your pet can be released from customs within the shortest possible time.
You must pay the amount corresponding to the transport of your pet at the point of origin. The amount of the associated paperwork may be paid at the origin or destination.
Kennels available for rental on domestic flights within Chile
LATAM Cargo has kennels available for rental only for domestic flights within Chile. If you are interested in renting a kennel, contact the Call Center (phone 600 300 5000) at least 48 hours before the estimated flight departure time. The customer must bring a blanket or sheet to cover the floor of the kennel.
Kennel stock is limited, therefore we recommend that you have an alternative if there is no availability for the desired flight.
Note: We recommend that people who wish to ship their pets on international flights do so on business days, making sure that the aircraft hold is available with no restrictions.
Birds with less than 72 hours of life
Birds with less than 72 hours of life (chicken, turkey, swan or duck hatchlings) are highly sensitive to temperature and humidity changes.
Containers to transport hatchlings with less than 72 hours of life are in general manufactured to transport approximately 100 hatchlings (whenever the internal height of the container is more than 15 cm.; the internal height of the container for less hatchlings cannot be lower than 10 cm) and must be divided in 4 compartments for 25 hatchlings each or less. These numbers may vary based on the following:
• When carrying turkey, swan or duck hatchlings, the number of birds inside each container must be 20% lower.
•At times when temperatures exceed 24 °C, the number of birds inside the container must be reduced by 10% for all hatchlings (chicken, turkey, swan or duck).
Perishable cargo will be accepted in accordance with IATA's Perishable Cargo Regulations. Perishables receive special attention based on whether they are classified as wet cargo, horticultural products (fruits and vegetables and/or flowers and plants in general) and animal products.
Perishables will only be accepted if the following requirements are met:
- Perishables must be properly packed in strong waterproof containers in the case of wet cargo (seafood, leather, meat, etc.) to prevent leaks or spills that can damage the aircraft, other cargo or passenger luggage, and also to prevent strong smells that could inconvenience passengers.
- In the case of horticultural products (fruits, vegetables, flowers, etc.), packages must be strong enough to support a stack of at least 2.2 meters (7.2 feet) without collapsing at the bottom. The packaging must be resistant to the moisture that these products generate.
- Shipments of live animals destined for slaughter for human consumption (lobsters, crayfish, shrimp, etc.) must comply with IATA's Live Animal Regulations. Sealed containers will not be accepted.
There are many different types of perishables and they all have different characteristics.
However, the packaging and handling standards for all products follow:
a) The container must keep the content in good condition and mitigate the effects of time, such as normal wear and tear caused by transportation.
b) The container must be manufactured to protect its contents against its own fragility, as well as changes in the environment (e.g., temperature, humidity, etc.).
c) The containers must be strong enough to support a stack of up to 3 meters with boxes of the same weight for at least 24 hours without the bottom collapsing.
d) Containers containing seafood must be waterproof or made waterproof using a polyethylene sheet with approximately 0.1 mm of thickness.
Expanded polystyrene boxes to transport seafood packed with wet ice.
Example of packaging of live edible products.
e) When using types of containers for wet products other than polyurethane or expanded polystyrene, such as pressed cardboard, corrugated cardboard or waxed cardboard, etc., to transport fish or fresh shellfish, the aforementioned requirements must also be complied with.
f) The thickness of polyurethane or expanded polystyrene boxes used to transport fish and shellfish must comply with the following table
|Weight per Box||Thickness|
|> 10 kg.||20 mm or more|
|10 to 20 kg.||20 mm or more|
g) In the case of seafood that generate a large amount of liquid, either due to its nature or the refrigerant used, the entire cargo must be wrapped in a polyethylene sheet and the container's bottom must be covered with absorbent material.
How to secure seafood when using ice as a refrigerant.
Note 1: fold the ends of the sheet over the product, secure them with waterproof duct tape and immediately cover.
Note 2: seafood must be considered wet cargo, regardless of whether wet ice was used as a refrigerant.
Shipments of perishables packed with solid carbon dioxide (dry ice) require a previous agreement, since dry ice is classified as a dangerous good and the amount of dry ice onboard an aircraft is limited.
Shipments of perishables will not be accepted as collect cargo, unless previous arrangements have been made with the Operating Carrier.
All perishable cargo must contain the standard IATA label for "PERISHABLE" cargo, or any equivalent label that communicates the perishable nature of the cargo.
The name of the product must be written on the outside of the package. This ensures better cargo handling.
All cargo containing liquid products, whether dangerous or not, must have orientation labels.
Cargo containing dry ice as refrigerant must have the correct label for this product. The amount of dry ice contained in the package must be informed.
Example of labeling and marking of a package containing non-dangerous products cooled using dry ice.
Packages containing perishable goods must have, in addition to labels, the following markings:
a) Name, address and telephone of the shipper and consignee.
b) When using dry ice as refrigerant, the package must inform the amount of dry ice in kilograms
c) Name of the contents.
d) In the case of seafood, the following must be written on the outside of the package: “Frozen Seafood” or “Live Seafood.” The latter must be treated in accordance with the Live Animal Regulations, even if they are destined for food production.
Use of refrigerants
The use of refrigerants and insulating materials is key to the successful transportation of perishable goods. There are many types of refrigerants:
When using ice in cubes, it must be placed in polyethylene bags in amounts of approximately one kilogram. The tip of the bag must be twisted, folded and sealed with an elastic band or waterproof duct tape.
How to put wet ice into polyethylene bags
Dry ice (solid carbon dioxide)
This product, as previously mentioned, is considered dangerous, and therefore must comply with the procedures established in IATA's Dangerous Goods Regulations
Restrictions on the use of dry ice include:
a) packages cooled with dry ice must not be stored next to live animals or fertilized eggs;
b) the amount of dry ice is limited based on the aircraft's ventilation levels;
c) it is not appropriate to use dry ice with fresh fruits and vegetables, except when duly secured in ULD so that the gas flow from the dry ice can be controlled;
d) the loading of dry ice onto the Operating Carrier's aircraft must comply with the applicable procedures.
When using dry ice, the packaging must contain perforations to allow the release of Carbon Dioxide. Expanded polyethylene boxes can be simply perforated on the lid with an object that is thicker than a pin or needle.
How to close the boxes after completing the steps shown in figures 20 and 21
Note: when using wet ice, it is not necessary to perforate the container.
Intensely refrigerated liquefied gases
Its transportation in both passenger and cargo aircraft is subject to IATA's Dangerous Goods Regulations.
In addition to the use of refrigerants, it is possible to use many types of insulating material to keep perishable goods refrigerated:
a)Using a reflective cover, such as a thermal blanket, will limit the action of direct sunlight on the cargo during transportation to the aircraft parking spots or during loading.
b)Flexible reflective insulating material can be used as cover. This material is highly insulating.
Acceptance and Handling of Fruits and Vegetables
Fruits and vegetables must be considered "wet cargo," since they generate large amounts of water vapor.
Containers with evidence of damage or breakage on corners, the back or sides will be rejected until the package is repaired.
Containers with signs of liquids leaking from the inside will also be rejected.
Acceptance of Fresh, Chilled and Frozen Meat (package in figures 17, 18 and 19)
Meats will be accepted in waterproof and leakproof packages or that are made waterproof by using polyethylene sheets. They must comply with the sanitation regulations of both the export and import countries.
Example of package and labeling for the transportation of chilled meat with dry ice
Note 2: The outside of the box must indicate the type of product contained in the box, using the words "Frozen Meat," "Chilled Meat" or "Fresh Meat."
Dangerous goods will only be accepted for transportation by the Operating Carrier and/or its External Agents if they comply with the Dangerous Goods Regulations for air transportation issued by the International Air Transport Association (IATA). The specific requirements are detailed below.
Packages for limited amounts
Packages for limited amounts must comply with the provisions of IATA's Dangerous Goods Regulations, as detailed in paragraphs and sub-paragraphs 2.7.5 and 2.7.6 of said regulations.
Markings and Labels
The markings required by IATA's Dangerous Goods Regulations 7.1.4 and the application of hazard and handling labels on containers carrying dangerous goods must be applied on the sides of the containers. This requirement does not apply to the inscription of the full name and address of the shipper and the consignee.
Markings of packages
Each container carrying dangerous goods must be marked on the outside, in a durable and legible manner, as established in Section 7 of IATA's Dangerous Goods Regulations, Subparagraph 126.96.36.199.
Example of markings on containers for ONU specified packages.
Types of Labels
There are two types of labels:
- hazard labels, which are required for most dangerous goods;
- the required handling labels, either alone or together with the hazard labels for certain dangerous goods.
Example of package labeling.
All labels must comply with IATA's Live Animals Regulations (LAR).
Examples of fragile cargo
a) electronic devices of any kind
b) precision instruments
c) chinaware or crystalware
d) vehicle windshields
e) laboratory instruments
f) wine and liquor in glass bottles
g) home fixtures
Packaging required for cargo acceptance
a) the outer package must be made of strong pressed cardboard or plywood, built in accordance with the weight to be supported, whether the product weight or stack weight;
b) the product must be packed with sufficient padding material, such as vermiculite or a similar material, and placed inside the container in a way that prevents it from rolling inside the package;
c) the outside of the container must be marked with the following legend, as applicable: “DO NOT PACK HIGHER THAN_____ (number of containers) CONTAINERS”, “DO NOT PLACE CARGO ON TOP,” as applicable;
d) all containers containing fragile cargo must have the corresponding orientation arrows or the words “THIS WAY UP” and a FRAGILE label on at least three sides;
e) the bottom of these containers must be wide enough to ensure their stability:
Example of container for transporting crystal.
For shipments consisting of human remains, we distinguish them between cremated and uncremated.
Uncremated remains must be secured in a hermetically sealed casket with the inside made of lead or zinc, which must be internally packed with a sufficient amount of absorbing material and be contained in a wooden casket (normal coffin).
The aforementioned container must be enclosed in an outer container (airtray) made of wood, canvas, plastic or paperboard, with padding to protect the inner container from damage and, at the same time, conceal the nature of its content.
There must be enough absorbent material between the container and the airtray.
The airtray must have strong handles for easy handling.
Cremated remains will be accepted as any other general cargo.
For the shipping of Human Remains in domestic operations, a canvas airtray will be allowed in order to reduce the weight for transportation on narrow-body aircraft (see photo), placing absorbent material between the airtray and coffin.
After placing the absorbent material, the airtray can be closed.
The labels and markings of a package containing a coffin must be the same as those used for general cargo:
- Name and Address of the shipper and consignee;
- phone number of the consignee, when available;
- Air Waybill Number;
- Airport of destination;
- Number of pieces making up the shipment (See Note);
- package weight; and
- Handling labels: “ORIENTATION” and “FRAGILE”
Packages containing human remains must have their content concealed and must be equipped with handles to facilitate handling.
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