Customer Care
Information and solutions to meet your needs and resolve any issue with your shipment
Imagen

The Customer Care team is responsible for keeping you informed and finding a solution to any shipment issues.

This team is highly trained and has extensive experience on handling incidents.

 

The service we offer

  • E-mail notice if there is an issue with your shipment.
  • Once the matter is determined, an e-mail with the information and / or solution to the problem is sent.
  • Prompt response to inquiries regarding issues with shipments.
Country/region Phone number e-mail Schedule
Argentina + 54 114480 7755  customercareCS@lancargo.com M to F 8:30 – 17:30
Chile +56 2 2566 9081 customercareCS@lancargo.com M to F 8:30 – 17:30
Peru - customercareCS@lancargo.com M to F  8:30 – 17:30
Colombia 018000931111 or (031) 5461146 option 3 customercareCOL@lancargo.com M to F 8:30 – 17:30
Ecuador

+59 3 2 4001740 EXT 2148

customercareECU@lancargo.com M to F 8:30 – 17:30
Brasil

+ 55 19 2138 4400
+ 55 0300 788 2272

(international shipments)

+55 11 5582 9303

(nacional shipments)

+55 300 115 9999

International shipments:
customercareBRA@tamcargo.com.br

National shipments:

 cccbra@tamcargo.com.br

International shipments:

M to F 8:30 – 17:30

National Shipments - Brasil

M to F 8-19 | S 8 - 19

México +52 55 57 868210 customercareMEX@masair.com M to F 9:00 – 18:00
Europe + 49 69 69 808228 customercareEUR@lancargo.com M to F 8:00 – 18:00
USA - Miami  +1 305 874 2688
+1 800 7352445
Op. 4
customercareMIA@lancargo.com M to F 9:00 – 18:00
USA - New York +1 718 656 7340
+1 800 733 2445
Op. 4
customercareJFK@lancargo.com M to F 9:00 – 18:00
USA - Los Angeles +1 310 645 1926
+1 800 733 3975

Op. 4
customercareLAX@lancargo.com M to F 7:00 – 16:00
Guatemala and Costa Rica +506 886 43611 customercareCEAM@lancargo.com M to F 9:00 – 17:00
Imagen