Customer Care
Information and solutions to meet your needs and resolve any issue with your shipment
Imagen

The Customer Care team is responsible for keeping you informed and finding a solution to any shipment issues.

This team is highly trained and has extensive experience on handling incidents.

The service we offer

  • E-mail notice if there is an issue with your shipment.
  • Once the matter is determined, an e-mail with the information and / or solution to the problem is sent.
  • Prompt response to inquiries regarding issues with shipments.

 

Country/region Phone number e-mail Schedule
Argentina + 54 114480 7755  customercareCS@lancargo.com M to F 8:30 – 17:30
Chile +56 2 2566 9081 customercareCS@lancargo.com

M to F 8:30 – 17:30

Peru - customercareCS@lancargo.com M to F  8:30 – 17:30
Colombia 018000931111 or (031) 5461146 option 3 customercareCOL@lancargo.com M to F 8:30 – 17:30
Ecuador

+59 3 2 4001740 EXT 2148

customercareECU@lancargo.com M to F 8:30 – 17:30
Brasil

+ 55 19 2138 4400
+ 55 0300 788 2272

(international shipments)

International shipments:

customercareBRA@tamcargo.com.br

National shipments:

ccopbra@tamcargo.com.br cccbra@tamcargo.com.br

M to F 8:30 – 17:30
México

+52 55 57 868210

customercareMEX@masair.com M to F 9:00 – 18:00
Europe

+ 49 69 69 808228

customercareEUR@lancargo.com M to F  8:00 – 18:00
USA - Miami

 +1 305 874 2688
+1 800 7352445

Op. 4

customercareMIA@lancargo.com M to F  9:00 – 18:00
USA - New York

+1 718 656 7340
+1 800 733 2445

Op. 4

customercareJFK@lancargo.com M to F 9:00 – 18:00
USA - Los Angeles

+1 310 645 1926
+1 800 733 3975

Op. 4

customercareLAX@lancargo.com M to F 7:00 – 16:00
Guatemala and Costa Rica

+506 886 43611

customercareCEAM@lancargo.com M to F 9:00 – 17:00