Customer Care
Information and solutions to meet your needs and resolve any issue with your shipment
Imagen

The Customer Care team is responsible for keeping you informed and finding a solution to any shipment issues.

This team is highly trained and has extensive experience on handling incidents.

 

The service we offer

  • E-mail notice if there is an issue with your shipment.
  • Once the matter is determined, an e-mail with the information and / or solution to the problem is sent.
  • Prompt response to inquiries regarding issues with shipments.

 

Country/Region

Telephone

E-Mail

Schedule

Argentina (54) 11 4480 7755 grp_customercarearg@latam.com
Monday - Saturday: 8:00 - 00:00 Sunday: 17:00 - 00:00
 
Chile   grp_customercarechile@latam.com
Monday - Saturday: 8:00 - 00:00
Sunday: 17:00 - 00:00
 
Peru
​Bolivia
  grp_customercareperu@latam.com
Monday - Saturday: 8:00 - 00:00
Sunday: 17:00 - 00:00
 
Colombia 1 800 931 111 opción 3 customercarecol@lancocargo.com
Monday - Saturday: 8:00 - 00:00
Sunday: 15:00 - 00:00
 
Ecuador  1 800 931 111 opción 3 customercareecu@latam.com
Monday - Saturday: 8:00 - 00:00
Sunday: 15:00 - 00:00
 
Brazil 55 19 2138 4400 opción 5 customercarebra@tamcargo.com.br
Monday - Saturday: 8:00 - 00:00
Sunday: 17:00 - 00:00
 
Uruguay
Paraguay
  customercarecs@latamcargo.com
Monday - Saturday: 8:00 - 00:00
Sunday: 17:00 - 00:00
 
Mexico 52 55 5786 8210 opción 2
infoclientes@latam.com
customercaremex@latam.com
 
Monday - Friday: 9:00 - 18:00

Panama
Costa Rica Guatemala
 
  customercareceam@latam.com Monday - Saturday: 8:00 - 00:00
Sunday: 15:00 - 00:00
USA - Miami
1 800 7352445
(305) 874 2688 opción 4 
 
customercaremia@latam.com Monday - Friday: 9:00 - 18:00
USA - Los Angeles
1 800 7333975
(310) 645 1926 opción 4 
 
customercarelax@latam.com Monday - Friday: 7:00 - 16:00
USA - New York
1 800 7332445
(718) 656 7343 opción 4
  
customercarejfk@latam.com Monday - Friday: 9:00 - 18:00
North America   customercarena@latam.com
Monday - Friday: 10:00 - 19:00 (ETD)
 
Asia   customercaregsa@latam.com
Monday - Friday: 10:00 - 19:00 (ETD)
 
Australia
Johannesburg
  customercarecs@latamcargo.com
Monday - Saturday: 8:00 - 00:00
Sunday: 17:00 - 00:00